{"id":840,"date":"2014-10-13T13:21:49","date_gmt":"2014-10-13T18:21:49","guid":{"rendered":"http:\/\/www2.silverbay.com\/?page_id=840"},"modified":"2026-04-16T10:26:46","modified_gmt":"2026-04-16T15:26:46","slug":"water-sewer-department","status":"publish","type":"page","link":"https:\/\/www.silverbay.com\/?page_id=840","title":{"rendered":"Utilities Department"},"content":{"rendered":"<p>Welcome to the Silver Bay Public Utilities Department. The Utilities Department is staffed by one supervisor and three operators. The water and wastewater plants are monitored 24 hours a day 7 days a week by computers that can be monitored by our operators at home.<\/p>\n<p><strong>Phone No.:<\/strong> 218.226.4408<\/p>\n<p><strong>Department Manager:<\/strong> Jason Roswold<\/p>\n<p><strong>Utility Department Location:<\/strong> 101 East Lakeview Drive, Silver Bay, MN 55614<\/p>\n<p><strong>Hours of Operation:<\/strong> Monday &#8211; Friday\u00a06:00 am &#8211;\u00a0 4:00 pm, Saturday &amp; Sunday 6:00 am &#8211; 8:30 pm<\/p>\n<p>The department is responsible for both the water and wastewater within the City of Silver Bay. Fresh water is taken out of Lake Superior and is treated as a surface water system.\u00a0 Sand and coal filters are used to purify the water along with chemical additions. Daily average water pumping is 180,000-220,000 gallons per day, which is about 1\/8 of the systems pumping capacity. The water is held in a 750,000 tank. There is a second 500,000 gallon tank that is not in use at this time.<\/p>\n<p>The wastewater plant is located one half mile south of the department\u2019s main office at the water plant. It is a mechanical wastewater plant with a tricking filter which is the main biological reduction unit. Most of the plant is gravity fed which helps keep costs down. The system processes an average of 300,000 gallon\/day with a maximum capacity of 900,000.<\/p>\n<p>\n\n\n<div data-wp-interactive=\"\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!selectors.core.file.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/www.silverbay.com\/wp-content\/uploads\/2026\/04\/2025-Consumer-Confidence-Report.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of 2025 Consumer Confidence Report.\"><\/object><a id=\"wp-block-file--media-92fd80c0-dca6-4d2d-a0e0-72775c735dbc\" href=\"https:\/\/www.silverbay.com\/wp-content\/uploads\/2026\/04\/2025-Consumer-Confidence-Report.pdf\">2025 Consumer Confidence Report<\/a><a href=\"https:\/\/www.silverbay.com\/wp-content\/uploads\/2026\/04\/2025-Consumer-Confidence-Report.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-92fd80c0-dca6-4d2d-a0e0-72775c735dbc\">Click to download<\/a><\/div>\n\n\n<p>Tours of the facility are available upon request. Please contact our office during regular business hours with questions or to schedule a tour.<\/p>\n<p><strong>Utility Billing &#8211;\u00a0PAYMENTS ARE DUE UPON RECEIPT<\/strong><\/p>\n<p>Residential water, sewer, and garbage services are billed on a quarterly basis. Bills are processed and sent out in January, April, July, and October.<\/p>\n<p>Our new and improved bill pay service offers more features to manage your account.\u00a0 Enjoy the convenience of setting up automatic payments, e-billing, getting email reminders and more.\u00a0 Let your bill pay themselves-enroll in autopay.\u00a0 Access and pay your bills electronically at your convenience.\u00a0 Make a payment online, by phone, or by text with credit\/debit card or e-check.\u00a0 Fees may apply<b>.\u00a0\u00a0\u00a0\u00a0\u00a0 <\/b><\/p>\n<p><a href=\"https:\/\/www.invoicecloud.com\/portal\/(S(d5hkrnepefad4gnks2i21aph))\/2\/CustomerLogin.aspx?BillerGUID=4d7bfe20-bb64-4f8f-a43d-15b9117a2369&amp;iti\">Click here for Water\/Sewer\/Garbage credit and debit online payments<\/a><\/p>\n<p>The current 2023 quarterly rates are as follows: The 1st (Jan.-Mar.) and 2nd (Apr.-Jun.) quarter rate is $313.71. The 3rd (Jul.-Sep.) quarter rate is $323.43. This difference is due to the state-mandated fee of $9.72 for safe drinking water and landfills.\u00a0 The 4th (Oct.-Dec.) quarter rate is $313.71.\u00a0 Although we bill quarterly, please feel free to pay monthly.\u00a0 Please allow extra time for mailing when setting up automatic payments with your bank.<\/p>\n<p>A late fee of $15.00 will be incurred if payment is not received within the City Administrator\u2019s office by 4:00 pm on the last business day of each quarter. Water shut off procedures will begin on late accounts in accordance with the City policies.<\/p>\n<p>We have provided a drop box in front of the City Hall for your convenience. Place your payment and small card stub together, in an envelope or staple\/paper clip them together and drop them into the box. The box is emptied daily.\u00a0<em>Any payments received after 4:00 pm or received on the weekend will be credited on your account the next business day.<\/em><\/p>\n<p>To expedite the payment process at the City Hall and to save on resources, please remember to bring in your utility billing card when making your payment in person.<\/p>\n<p><strong>Wastewater Plant Upgrade and Rehab Project<\/strong><\/p>\n<p>City of Silver Bay has started construction on upgrading its preliminary treatment at the Wastewater Treatment Facility. <a href=\"https:\/\/www.silverbay.com\/wp-content\/uploads\/2020\/12\/Silver-Bay-Wastewater-Treatment-Facility.pdf\">Click here<\/a> for details and pictures of the ongoing project<\/p>\n<p><em>Additional Resources<\/em><\/p>\n<ul>\n<li><a href=\"https:\/\/www.silverbay.com\/wp-content\/uploads\/2021\/06\/PUC-Policy-Rev-Eff-Oct-1-2021.pdf\">PUC Policy<\/a><\/li>\n<li><a href=\"https:\/\/www.silverbay.com\/wp-content\/uploads\/2021\/11\/RatesWtrSwrGarbTax10-01-21.pdf\">Water\/Sewer\/Garbage Rates<\/a><\/li>\n<li><a href=\"https:\/\/www.silverbay.com\/wp-content\/uploads\/2022\/01\/Recycling-List.pdf\">Residential Recycling<\/a><\/li>\n<li><a href=\"https:\/\/www.silverbay.com\/wp-content\/uploads\/2022\/01\/TransferForm.pdf\">Transfer Form<\/a><\/li>\n<li><a href=\"http:\/\/www2.silverbay.com\/wp-content\/uploads\/2014\/10\/TransferFormWithContractForDeed.xls\">Transfer Form (Contract For Deed)<\/a><\/li>\n<li><a href=\"http:\/\/www2.silverbay.com\/wp-content\/uploads\/2014\/10\/AffidavitReducedUtilityRate.doc\">Affidavit for Reduced Utility Rates<\/a><\/li>\n<li><a href=\"https:\/\/www.silverbay.com\/wp-content\/uploads\/2014\/10\/Plumbing-Permit.pdf\">Plumbing Permit<\/a><\/li>\n<\/ul>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>Welcome to the Silver Bay Public Utilities Department. The Utilities Department is staffed by one supervisor and three operators. The water and wastewater plants are monitored 24 hours a day 7 days a week by computers that can be monitored by our operators at home. Phone No.: 218.226.4408 Department Manager: Jason Roswold Utility Department Location: [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":836,"parent":10,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","vkexunit_cta_each_option":""},"_links":{"self":[{"href":"https:\/\/www.silverbay.com\/index.php?rest_route=\/wp\/v2\/pages\/840"}],"collection":[{"href":"https:\/\/www.silverbay.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.silverbay.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.silverbay.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.silverbay.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=840"}],"version-history":[{"count":76,"href":"https:\/\/www.silverbay.com\/index.php?rest_route=\/wp\/v2\/pages\/840\/revisions"}],"predecessor-version":[{"id":10879,"href":"https:\/\/www.silverbay.com\/index.php?rest_route=\/wp\/v2\/pages\/840\/revisions\/10879"}],"up":[{"embeddable":true,"href":"https:\/\/www.silverbay.com\/index.php?rest_route=\/wp\/v2\/pages\/10"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.silverbay.com\/index.php?rest_route=\/wp\/v2\/media\/836"}],"wp:attachment":[{"href":"https:\/\/www.silverbay.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}